With the Easter long weekend and school holidays approaching, it can be a busy time for us in hospitality.
Chewzie can help support your venue through this time by assisting with staff workload and streamlining your systems.
Ensure Chewzie is optimised to work as hard as you will be with these simple tips:
1. Load any special promotions or limited addition productsHave an egg-sellent chocolate cocktail or a egg-citing seafood tower ready for the Easter crowds? Ensure they are front and centre in any specials or promoted products.
2. Load any public holiday surchargesSet-up surcharges and schedule them to be active during your desired periods.
3. Check your opening hours are correctUpdate your opening hours if you extending your operating times or days. Also, ensure you have added ‘Non-Standard Store Hours’ to advise you will be closed on public holidays or days you might normally be open
4. Review the Delay Notifications featureThis feature notifies customers of potential wait times when ordering food or beverages, and can also manage orders being delivered to your kitchen to ensure it is not overwhelmed.
5. Check your menu and menu options are all currentEnsuring your menu is current will reduce frustration between customers and the kitchen.
6. Check all your marketing material and signage is in placeChewzie signage helps customers understand the process without being prompted, and encourages them to use the system rather than rely solely on waitstaff. This will also support your waitstaff by ensuring orders keep flowing, even during your busiest of times.
7. Make sure you have beacons at every tableMaximise the use of Chewzie as your table ordering system by ensuring a beacon is available at every table, and staff are familiar with how to move beacons around when needed for large groups or table changes.
Want to know more or need help with any of these features? Visit help.chewzie.me or call the Chewzie Support Crew on 1300 243 994
It’s beginning to look a lot like Christmas, which can be the busiest and most stressful time for us in hospitality.
Chewzie can help support your venue through this festive season by assisting with staff workload and streamlining your systems.
Ensure Chewzie is optimised to work as hard as you will be this Christmas with these simple tips:
1. Check your menu and menu options are all currentEnsuring your menu is current will reduce frustration between customers and the kitchen.
2. Check all your marketing material and signage is in placeChewzie signage helps customers understand the process without being prompted, and encourages them to use the system rather than rely solely on waitstaff. This will also support your waitstaff by ensuring orders keep flowing, even during your busiest of times.
3. Make sure you have beacons at every tableMaximise the use of Chewzie as your table ordering system by ensuring a beacon is available at every table, and staff are familiar with how to move beacons around when needed for large groups or table changes.
4. Review the Delay Notifications featureThis feature notifies customers of potential wait times when ordering food or beverages, and can also manage orders being delivered to your kitchen to ensure it is not overwhelmed.
5. Check your opening hours are correctUpdate your opening hours if you extending your operating times or days over the festive period. Also, ensure you have added ‘Non-Standard Store Hours’ to advise you will be closed on any days you would normally be open.
Want to know more or need help with any of these features? Visit help.chewzie.me or call the Chewzie Support Crew on 1300 243 994
When it comes to table ordering solutions, there are a myriad of thoughts and opinions about the negatives of implementing these systems for business and customers.
But is there any truth behind these considerations, or are they just a myth?
01.
MYTH:
Impersonal service
FACT:
- Service staff spend more time with customers on what matters most
- 73% of customers believe that when staff interact with them at QR Code supported venues it felt more genuine given it was ‘optional’¹
02.
MYTH:
Customers don’t want to order from a QR code
FACT:
- Venues show 40% to 87% diner adoption to order using the QR code, even when given the option to order with service staff¹
- 64% of consumers prefer to order digitally when in-venue²
03.
MYTH:
They are too expensive
FACT:
- All table ordering platforms do have fees, so shop around to compare the pricing
- Chewzie uniquely allows venues total control of their pricing, with the option to pass on up to 100% of the fees to the customers
- Customers are willing to pay an average of 14% more for the convenience of these more streamlined digital service options³
04.
MYTH:
I’m too busy to implement it
FACT:
- We understand! That’s why Chewzie do all the heavy lifting to build your system, onboard you and keep you up to date
05.
MYTH:
They force you to sign up, and my customers don’t want to give away their personal details
FACT:
- Customer privacy concerns are definitely a barrier to adoption that venues should consider when choosing a table ordering platform
- Chewzie is the only table ordering solution with ID Free Technology that does not require any personal info when ordering, which not only protects privacy, it also results in an ordering experience that is 3-5 times faster than others
06.
MYTH:
They are unreliable or loose orders
FACT:
- Chewzie is the only table ordering platform solution with a no lost orders guarantee
07.
MYTH:
Wasn’t that just a COVID thing?
FACT:
- Almost half of consumers expect their COVID dining habits to remain in place for the foreseeable future³
- Streamlining service is a top priority for hospitality as diners demand to receive their food faster than ever, with 75% considering 30 minutes or less a reasonable wait time³
08.
MYTH:
QR code ordering is only for pubs or larger venues
FACT:
- They are appropriate for hospitality venues of all sizes who want to support service staff, streamline systems and increase revenue
09.
MYTH:
It’s too complicated and will require me to double up my systems
FACT:
- Most platforms will integrate with leading POS and KDS brands, so review the options that are compatible with your existing systems
- Chewzie is the only platform with Direct to Printer Technology which means we can route orders directly to your printer or KDS so integration issues are a thing of the past
10.
MYTH:
There’s no flexibility for promotions, loyalty programs or customised branding
FACT:
- Most platforms will allow for some style customisation and each offer different promotional features, so review the options to see which meets your venue needs
- Chewzie is the only table ordering solution which a comprehensive in-built loyalty program that can integrate with other systems including gaming loyalty programs
Did we just bust the myth that was holding you back from implementing a table ordering solution in your venue? Contact Chewzie to get started today.
Exciting news for venue owners and marketers! Chewzie, the popular at-table ordering platform, has announced a new partnership and integration with Impact Data, an automated customer engagement & retention platform. This integration will provide venues with a powerful toolset to streamline their marketing efforts driving more orders, more often!
By combining the power of Chewzie’s ordering and payment capabilities with Impact Data’s marketing automation tools, restaurants can create personalised promotions and offers for their customers, send targeted email and SMS campaigns, and track the effectiveness of their marketing efforts in real-time.
This partnership is a win-win for both venues and patrons. With targeted marketing efforts, restaurants can increase revenue and customer loyalty, while customers enjoy a seamless, personalised dining experience. With the increasing demand for QR code ordering and payment options, Chewzie and Impact Data provide a valuable solution for venues looking to adapt to changing consumer preferences.
Overall, this partnership and integration between Chewzie and Impact Data is a significant step forward for the hospitality industry, providing an innovative solution to streamline operations and drive revenue growth!
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